Privacy Statement

This Privacy Policy applies to all personal information collected by Velvet Properties via our website located at www.velvetproperties.com.au (the “Website”).

1. Information We Collect

The personal information we collect will depend on how you interact with our website and services. This may include:

• Your name
• Email address
• Phone number
• Any additional information you choose to provide to us

2. Types of Information

We are committed to handling your data in accordance with the Privacy Act 1988 (Cth).

Personal Information refers to data about an individual who is identified, or reasonably identifiable. Sensitive Information, which includes things like race, religion, or health details, is only collected and used:

• Your name
• For the purpose for which it was provided
• For a related purpose
• With your explicit consent, or as required by law

We do not use sensitive information for marketing purposes.

3. How We Collect Your Information

We may collect personal information when you:

• Your name
• Enter details through forms on our website
• Interact with us via email or phone
• Use our CRM-integrated tools to request a property appraisal or other services

We may also use cookies to enhance your browsing experience. These cookies do not personally identify you but help us improve how you use our website.

In some instances, we may receive personal information from third parties (e.g. property portals). When this happens, we take steps to inform you where appropriate.

4. Why We Use Your Information

(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

5. Data Security and Access

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.

(b) The Australian Privacy Principles:
(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

6. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Use of Cookies and Tracking

(a) When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us.

(b) We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.

( c ) We collect information using “cookies” and other tracking technologies for the following reasons:
(i) to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;
(ii) to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
(iii) to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and
(iv) when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

(d) Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

(e) In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.

8. What are your choices regarding cookies?

If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly..

9. How to contact us about privacy

If you have any questions, need access to your data, or wish to make a complaint, please get in touch via:

Email: joe@velvetproperties.com.au

Mobile: +0415202301